Return and Exchanges
Login

Return and Exchanges

Last updated: 7 August 2026

This policy forms part of our Terms and Conditions and should be read alongside them. It does not affect your legal rights.

1. Summary

You may return any item within 30 days of delivery, provided it is unworn, unwashed and has its tags attached, for a full refund of the item price.

Bodysuits and other garments supplied with a protective hygiene liner cannot be returned once that liner has been removed.

Faulty or incorrect items may be returned at any time within a reasonable period and we will cover return postage.

2. Cancelling your order

You may cancel your order within 14 days of receiving it, without giving a reason. Where an order is delivered in more than one parcel, this period runs from the day you receive the final item.

To cancel, contact us using the details on our contact page, or complete the cancellation form at the end of this policy. You are not required to use the form.

You then have a further 14 days to return the items to us.

We will refund you within 14 days of receiving the items, or of receiving proof that they have been sent, whichever is earlier.

Refunds made under this section include the standard delivery charge. Where you selected an enhanced delivery service, we refund the cost of our standard service only.

3. Our 30-day returns policy

In addition to the cancellation rights above, we accept returns for any reason within 30 days of delivery. Items must be unworn, unwashed, undamaged, in their original packaging and with tags attached. This policy is offered in addition to your legal rights.

4. Hygiene requirements for bodysuits and intimate garments

For hygiene reasons, bodysuits and other close-fitting or intimate garments are supplied with a protective hygiene liner in addition to their tags.

For a return of one of these items to be accepted, the item must be unworn, unwashed and in its original condition, with all tags and the protective hygiene liner still attached and intact. Please keep the liner in place while trying the item on.

Where the hygiene liner has been removed, detached or shows signs of wear, we are entitled to refuse the return and decline a refund.

Where a return is refused on these grounds we will contact you. You may ask us to return the item to you at your cost. If we do not hear from you within 30 days of contacting you, we may dispose of the item.

This section does not apply where an item is faulty, not as described, or not the item you ordered. In those circumstances your rights under section 8 apply in full regardless of the condition of the hygiene liner.

5. Other items we cannot accept

  • Items returned worn, washed, marked, scented or damaged
  • Items returned without tags
  • Gift cards

These exclusions do not apply where an item is faulty, not as described, or not the item ordered.

6. How to return an item

Please contact us to obtain the return address and a returns reference, and include your order number with the parcel.

We recommend using a tracked service. Items remain your responsibility until they reach us, and we are unable to assist without proof of postage.

7. Return postage and refunds

You are responsible for return postage where you are returning an item because you have changed your mind or it does not fit.

We cover return postage where an item is faulty, damaged, not as described, or not the item ordered. Please contact us before returning it.

Refunds are issued to the original payment method within 14 days of receiving your return. Your bank or card provider may take additional time to process it.

Where an item is returned in a condition that has reduced its value beyond what is necessary to assess fit, we may reduce the refund accordingly.

8. Faulty or incorrect items

Items must be of satisfactory quality, fit for purpose and as described. Where they are not:

  • Within 30 days of delivery you may return the item for a full refund
  • After 30 days and within six months we will repair or replace the item. Where this is not possible or does not resolve the issue, you are entitled to a refund, which may be reduced to reflect use
  • After six months these rights continue to apply, though we may ask you to demonstrate that the fault was present at delivery

Please contact us with your order number and a photograph of the issue.

9. Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order for the size or colour you require.

10. Promotional items

Where your order included a free or discounted promotional item, and you return enough of the order that it no longer qualifies for the promotion, the promotional item must be returned as well or its value may be deducted from your refund.

11. Sale items

Sale items carry the same return rights as full-price items.

12. Gifts

If you received an item as a gift, please contact us with the order number. Refunds are issued to the original payment method.

Cancellation form

You do not need to use this form. Any clear statement that you wish to cancel is sufficient.

To Wavy:

I wish to cancel my order for the following items:

  • Order number: ______________________
  • Date ordered / received: ______________________
  • Name: ______________________
  • Address: ______________________
  • Date: ______________________