Shipping Policy

Last updated: 7 August 2026

This policy forms part of our Terms and Conditions and should be read alongside them.

1. Destinations

We deliver to the destinations listed at checkout. If your country does not appear, we do not currently deliver there.

2. Costs and timescales

Delivery options, charges and estimated timescales are shown at checkout before you pay.

Estimated delivery times are estimates rather than guarantees and run from the date of dispatch, not from the date the order is placed.

3. Dispatch

Orders are usually dispatched within one to two working days. Orders placed at weekends or on bank holidays are processed the next working day.

Dispatch may take longer during product launches and sale periods, and we will indicate this on the website where that is the case.

4. Delivery timescale

Unless otherwise agreed, we will deliver your order within 30 days. If we do not, you may cancel your order and receive a full refund.

5. Tracking

Where your delivery option includes tracking, a tracking link will be sent with your dispatch confirmation.

6. Risk and ownership

Your order remains our responsibility until it is delivered to the address you have provided. Ownership passes to you once payment has been received in full.

7. Delivery addresses and failed deliveries

Please check your delivery address before completing your order. We cannot redirect orders after dispatch and cannot accept responsibility for orders delivered to an address that was entered incorrectly or incompletely.

If you are not in when delivery is attempted, the courier will follow their standard procedure, which may include leaving a card, delivering to a safe place or neighbour, or returning the parcel to their depot.

Where a parcel is returned to us undelivered we will refund your order less the outbound delivery charge.

8. Missing parcels

If your order has not arrived, please contact us and we will investigate with the courier. Please allow the full estimated delivery period to pass before reporting a parcel as missing, as couriers will not treat an item as lost before then.

9. Damaged parcels

If your parcel arrives damaged, please contact us within a reasonable period with your order number and a photograph of the packaging and its contents.

10. Orders outside the UK

Import duties, taxes and customs charges may be payable on delivery. These are determined by the destination country, are not included in the price paid at checkout, and are your responsibility.

Where a parcel is refused or abandoned and returned to us, we can refund the value of the items only. Delivery charges and any customs costs incurred are not refundable.